Payment When you purchase our products and services through u. You must inform us immediately if your debit or credit card is lost, stolen, expired, terminated or if you want to terminate this method of payment. You agree and authorise us to verify the information you provide with the card issuer or any third party as may be necessary; forward your call transactions, billings and other details to the card issuer, financial institution and other relevant parties for and in connection with this type of payment. If we cannot make the deduction or settlement with the card issuer, financial institution or other relevant parties, we will cancel your order.
Where products or services are listed with an incorrect price or with incorrect information, we reserve the right to cancel your order for those products even if you have made payment for that order. If you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
Delivery of Product Delivery charges are applicable for orders below a certain amount. You must check our online store for details of such delivery charges. We aim to deliver within the delivery timeline as indicated below which may be changed by us from time to time with or without notice , but we do not guarantee the exact date of delivery. If you are within Peninsular Malaysia, estimated delivery time is 3 working days, whereas for East Malaysia, estimated delivery time is 5 working days. We do not deliver out of Malaysia or to PO Box addresses.
We rely on you to give us accurate information to enable us to deliver your order successfully. You must provide correct delivery information as we do not entertain changes to the delivery address once you have submitted your order. We will only perform a maximum of 2 delivery attempts. We will notify you of the address and other details for self-collection. We may at our discretion arrange for additional delivery but it will be subject to additional charges. You must receive the product personally by producing your NRIC or other identification document we may require to our delivery agent for verification purpose.
You also agree that we are not liable to you for doing so and our obligation to deliver your order to you would have been fulfilled. You or your Nominee must inspect the product packaging to verify that the product packaging is not damaged and the product description fulfills your order. If the product packaging is damaged or the product description does not match your order, you or your Nominee must reject the product immediately.
We will exchange the validly rejected product pursuant to our Return Policy see Section C below. Once the product is accepted, we will not in any way be accountable or responsible for any defects, unless the conditions of the Return Policy are met. Risk in the product you ordered pass to you upon delivery. If you fail to accept the delivery for the second time, risk is deemed to have passed to you on the date of the second failed delivery attempt.
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We are not liable for any loss after risk passes to you. Subject to Section A, Clause 3 and Clause 4 above, there will be no refund for the product once payment is successful, for any reason whatsoever. However, you may be eligible for exchange under our Return Policy. The time and date of receipt as reflected in the records of our delivery agent are final, binding and conclusive for the purposes of the Return Policy. You must follow the steps to troubleshoot the Failure issue as guided by our Hotline representative, and provide us with information as we reasonably require.
If the Failure persists upon the completion of the troubleshooting, we agree to exchange the faulty unit with a replacement unit. You will be contacted by our representative on the details of the exchange. Exchange is subject to availability of the replacement unit.
You agree to keep the product in its current condition available for us or our agent to inspect within a reasonable time. You must return the product to be exchanged to us in its original condition together with all accessories, manual and packaging. If we find that the product has: been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or been involved in any accident or damage caused by an incorrect attempt at modification or repair; or been dealt with or used contrary to our or the manufacturer's instructions for the product; We may at our discretion decide not to exchange the product without any liability to you.
Estimated delivery timeline for replacement unit is 10 working days. Section B, Clauses 5- 7 will apply. We may charge you an administrative fee to cover any cost we incur in connection with your request under the Return Policy. You acknowledge that the exchange of the product is your sole remedy if you qualify for a replacement product under the Return Policy. Disclaimer The material on u. All information is subject to change without notice. Subject to any applicable law which cannot be excluded, we make no representations or warranties as to the accuracy or completeness of material on u.
You acknowledge that the material on u. To the extent permitted by law, U Mobile Sdn Bhd and its related corporations and their respective directors, employees, officers, agents and contractors exclude all liability whether in contract or tort including liability for negligence for any loss or damage including without limitation, direct, indirect, special or consequential loss or damage or otherwise arising from the use or reliance on any content or products and services available on or using u.
If we are prohibited at law from excluding our liability, we limit our liability to the extent permitted by law to resupplying the material or the relevant service. Trade Marks and Copyright This website contains trade marks which are the subject of pending applications or which otherwise are protected at law. You are not permitted to use these trade marks except a by saving or printing a copy of u. All material on u. You may either electronically save or print out parts of u. You must not frame, transmit including broadcast , modify, link to, or otherwise use any of the material, including audio and video excerpts, except with our prior written consent.
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